Ruby Tuesday, Inc. Tallahassee, Florida - 2491 Care Drive Complaint - How to waste an hour of your life and get blown off by the manager
TALLAHASSEE, FLORIDA -- One major complaint and a bill for my lost time is in order. We ordered our meal at 8:15 pm Sunday night. Two adults and one child (3 yr old)in my party. Child's meal delivered in 10 minutes. No silverware. Had to ask for silverware. Next we discovered that we needed a straw for child's beverage, and ketchup. It took no less than 3 other servers (other than our waitress) before we finally had the child eating his meal. Here's the real issue, the two adult meals never arrived. We went to complain and were informed by Manager (said he was also cooking(?))at 8:55 PM that our meals were given to other customers. Told that meal would be put on now and we could wait another 20 minutes (ordered New Orleans Seafood and Burgers). We told manager/cook we couldn't wait it was past the child's bedtime already. Manager offered to comp our meal, offered us cheesecake, offered us a gift certificate, even offered a complaint number. We agreed to accept a gift card - after all we had waited nearly an hour for our dinner and we were still hungry. Manager left to retrieve complaint telephone number and gift certificate.
We waited a few more minutes -about 5 minutes- and our waitress shows up with our bill to pay. We walked out. Ruby Tuesday Inc. has lost our business.