Empire Carpets Complaint - Deceptive
We need to replace our basement carpet and scheduled an appointment with Empire Carpets online. Sales person shows up with polyester carpet touting them as the best. Not true, Nylon is better. He measured our basement at 630 sqft which was about 150 sqft over the actual and never gave us his dimensions. The price quoted was $2200. We had two local shops come by and give us an estimate. They both came up with the correct square footage (580 sqft) and a much lower price that included nylon carpet with a heavier face weight. To add insult to injury the Empire guy wanted $50 as a refundale deposit to lock in the price. When I inquired more on the conditions of the refund, he said that I would have to ask for the refund with in three days.
My advice. Shop around and stay away from Empire. There are lots of better option out there.
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