DirecTV Inc Complaint - Unlawful practice of withdrawal of Bank funds
I closed my account on 06-06-09 and sent back their receiver boxes to them. I have never been late with a payment in two years PERIOD! I waited and called they on Friday 06-12-09 to make sure they received boxes back. They told me they had got them back.
I ask if their were any additional fees or charges. Because like many people I run a tight budget checking account. I was told no other charges would apply. And call back on 06-16-09 for them to closeout meaning in other words saying their equipent was received.
Saturday moring next day 06-13-09 I checked my Bank Account and found $111.06 was taken out by DirecTV? This amount threw me in to overdrawn status $35.00 Charge! Which could have been avoided Friday if they had say I owed money!I called to complain for what they had done to me and find out why I owed money. I never got a straight answer why money was charged. They said it was a hold fee until they could confirm they had received converter boxes, which they told me they had them. First a lady told me they would pay for the overdrawn fee and gave me her ID#.
I told her that like a thief in the night, they took my check number and traced it back to my bank to take the money out that Friday night after I was told I owed nothing. I never gave them a debit or credit card ever, they just took my checking acct. number and helped themselves to the $111.06
This very morning Monday 06-15-09 I got a bill from them telling me the $111.06 was due upon receipt! NO they went into my bank account Friday and took the amount before I could get the billing statment with no time stamp on the bill. They never let the bill come first, but hurried to send it out right after the went into account without my permission!
Not only is this poor bussiness practice I question if it is legal or not!
Thank you for your time!
REMEMBER, FRIENDS don'T LET FRIENDS HAVE DIRECTV
JEB See below update
This is Jeb again, sorry I did not clarify my self! What I did from the very start was They ask for a credit card my Brother let them run check on his visa card as I only have a debit and checking acct. Ok so I did not give out any numbers at all to them. So in the very beginning after they said me and my Brother were ok useing his card to check with. I put my name as the one who would be payee as I pay bills over net.My bank sends payment, and they never got any checking or credit or debit card from me(JEB)
So I assume they took my computer payment thru the bank (Bank PAYS) and traced that as my statment shows a debit charge. Please If you must have their service, then for Gods sake do not ever at anytime give out any acct. info as you can see they may (UNSURE)traced me from computer pays! Always pay these people with a Money Order to be safe. As I said I was never in two years late with payments! I was told once you close out service they BY LAW can just deduct from your acct. until they verify if you owe anything! In my case it was very clear I had no outstanding balance! Told just hold on I can get the money back in 6 to 8 weeks but I don't bet on it.