Travelocity Complaint - Bogus guarantee and travel insurance
My wife and I booked a trip through Travelocity last summer for a trip in October 2009. I purchased travel insurance as well. During our trip 2 different flights were cancelled, each resulting in an overnight stay in hotels (not free!) and one resulted in an additional day of rental car for a total of $200.81 extra we hadn't counted on. We worked with Travelocity during this time to get new flights booked which was an okay process, not great. During that process they told me to contact Travelocity Customer Service (fraudulent name there)once travel is complete to file and incident to get reimbursed. I did that immediately after getting back home. Every month since then I've called and emailed to get status and the only answer I get is "we're waiting on the airline to respond". What about the travel insurance I bought??? "We're waiting on the airline to respond". B**S***!!!!! I told them to pay ME now and YOU wait for the airline to reimburse YOU! It's been almost 7 MONTHS now and STILL no resolution. DO NOT USE TRAVELOCITY!!! I'm finished using any online travel company because they are promise the same service. But if Travelocity can't honor their guarantee or my travel insurance then I wouldn't expect any other companies to do so either. One bad apple DID spoil the whole bunch!