Kroger Complaint - What Happened to serving the customer?
ROCHESTER, INDIANA, INDIANA -- This A.M. I stopped at the Kroger Grocery store in Rochester, IN.
After filling my hand held basket full of produce I went to check out. Not 1 regular lane was open. The only way to pay for my items was to use the scanner lanes. I was told the girl was on break. The clerk watching over the scanners reluctantly asked if I needed help when I stared in disbelief.
Granted this is a build up of years of dislike for scanners at my local Kroger and standing in long lines when only 1 regular lane is open and bagging my own groceries when there are not enough baggers, etc, but never has there not been 1 regular lane open. Especially with all the produce, I did not want to deal with this scanner. I observed one particular older couple as they were trying to work the scanner. They were very stressed. Probably what made my experience even more frustrating is that the clerk that helped me was curt and lacked a "serve the customer" attitude. My thoughts are, if I wanted to check myself out I would go to a discount grocery store where I get compensated for doing it myself. If Kroger stores want us to use their scanners, we should be compensated with reward dollars, discounts, etc.
I realize this is not the employees fault, although the attitude is, but the management.