Chase Manhattan Bank Complaint - The epitome of idiocy and useless customer service
FT. WORTH, TX -- CHASE AUTO FINANCE - These people have to be some of the biggest idiots I have ever had the misfortue of dealing with and as an ex Chase emlpoyee I can tell you I have seen a lot of stupidity. This last event really shows how ridiculously stupid and worthless Chase's customer service is.
I recently moved from Washington State to Oregon. I went in to the Oregon DMV, had a VIN inspection, emmissions test at DEQ, all the hoops to change my vehicle from Washington to Oregon. With all the forms and necessary paperwork in hand from ODMV and my final instructions to send the packet of forms to Chase for final processing I headed to the post office. I wrote a letter to Chase informing them that I had moved and asking them to update my address and process the paperwork from the ODMV. Chase had two simple tasks, change my address in their system and send the title to Oregon DMV so that Oregon could issue a new title back to them. Do you think they could do this? NO ... instead they send me a letter. Here is what they wrote:
We're writing you regarding the above referenced vehicle.
Unfortunately, we are unable to complete the request for state change because we do not have your current Oregon address.
As I read this I about fell out of my chair. Seriously? You don't have my Oregon address? Here is this complete moron who's name I will not mention, (Title Research Representative, DSR089) sitting at his desk with my request to change my address, all the DMV paperwork with my new address, and he tells me he can't process the request because he doesn't have my current Oregon address. I expect stupidity from Chase and not much surprises me with them but this really goes beyond stupid. This is just an idiot who was to lazy to do there job for whatever reason.
My suggestion to anyone who does not have a car loan with Chase is DON'T!!! Do whatever you can to keep from doing business with these people.