Alltel Complaint - Not So Free Voice Mail
I was in an area where the phone had not any service. I called my voice mail from a land line to my free voice mail box to check my messages. The cell phone had not been turned on for a week due to the lack of service.
When I checked my online billing, I was charged a minimum of 10 cents a minute for calling my voice mail for air time "usage".
According to my terms of service I would only be charged a fee for my voice mail if I used the cell phones airtime.
For my week, alltel has charged me over 6 dollars in fees. When I called them they told me
"We are sorry that is just the way it is" All of this was in broken sing song English by the way from someone in Pakistan or India who would not give me a last name.
I have only used their service for two months and there will not be a month number 3. I filed a FTC complaint against them for unfair practices and deceptive practices.
There is no email address for their customer service as well as they deflect a lot of calls. They dropped my call from a land line to their land line so they did not have to deal with me.