Ikobo Informative - Ikobo - Money transfer
MARIETTA, GEORGIA -- HISTORY OF A FRAUD
COMPANY OR ORGANIZATION INFORMATION:
1355 Terrell Mill Road Bldg. 1466, Suite
Marietta, GA United States 30067
I contacted these people:
Luis Garcia (678)483-4562 ext. 137 - he introduce himself as Costumer Service Person
Todd Manser (not sure for spelling) (678)483-4562 ext. 136 - he introduce himself as Financial Director
Complaint Type: General Complaint (not a car maker)
Date Received: 5/9/2004
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Refund Practices
I sent money to Croatia on 02-18-2004. As of 3-27-2004 I-Card was not delivered.
I filed first complaint and get reply that delay is due to technical issues. We agreed that new card will be activated for my recipient and sent out within the next 2 business days. They asked to allow 8-10 business days for card delivery. I allowed 1 month for card delivery but that never happened (my parents never received Ikobo card which I send btw. as support for buying medicine for my dad who was diagnosed with lungs cancer). After that I filed second complaint and said that I want my money back unconditionally. iKobo agreed. I waited another month to get refund, but that also never happened.
Furthermore, I checked www.bbb.org and found their costumer support number and contacted them on 4-30-2004. Person on the phone told me that according to their computer system they made refund on 4-15-04. And that I have to verbally verify account state in my bank to find out did they received refund on my bank account. I called bank and there was no refund on my bank account. I contacted them again the same day and person on the phone said that I have to wait until 5-2-2004 so that they will contact their system provider (or something like that) in order to start refund process which will be finished as of 5-7-2004. No money was refunded on 5-7-2004.
Meanwhile (5-11-2004) I contacted ikobo Costumer service again several times (Luis Garcia ext.137) and Financial Director (Todd Menser ext.136) and asked for money refund unsuccessfully, they supported non-refunding & delaying with all kinds of illogical reasons treating me like a completely intellectually disabled person.
Todd Manser promised that case will be resolved 5-17-2004.
Today is 5-18-2004 and I still havenâ€™t received refund.
At May 20, 2004 I reported them to Department of Banking in Connecticut (I live here), costumer card division. This department has legal national jurisdiction. They could give your case to police in GA (where is headwaters of Ikobo) in case you do not live there. You may contact your local office for more information.
Also, I reported them to The Internet Fraud Complaint Center (IFCC) (http://www1.ifccfbi.gov/cf1.asp) and filed complaint. I got response from them 2 moths later (email@example.com). They said that I filed first case regarding Ikobo which is only possible if people do not know for this national organization (btw. I found them accidentally).
Who are they:
"The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). IFCC's mission is to address fraud committed over the Internet. For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. For law enforcement and regulatory agencies at all levels, IFCC offers a central repository for complaints related to Internet fraud, works to quantify fraud patterns, and provides timely statistical data of current fraud trends."
At the end I contacted my bank and filled "EFT Error Inquiry".
As of today July 28, 2004 I havenâ€™t received money from Ikobo and I do not think that I ever will.
I also posted this on www.complaint.com (good place to check the companies).
Last update (June 18,2004) as sugar on top, I have received the letter from BBB with attached correspondence from Ikobo in which Ikobo accused me for being fraudulent. How they claim, I got refunded twice which is 100% lie (I have supporting documents from my bank).
I guess you could draw your own conclusions how Ikobo is doing business.