Toys R Us Complaint - Rewards Program Is A Mess!
To make a very long story short there was an error on their website preventing my free diapers certificate to be sent in the mail to me. When you are a rewards customer and you purchase 9 boxes of diapers your supposed to get one free. I was told 4-6 weeks it will come in the mail. It is now the end of June, this started in March. I've been hung up on by a supervisor of a supervisor, told I could not be helped numerous times. No one will give me information to contact corporate or the actual people that handle the rewards accounts because apparently they do not have a phone. I have not been rude to anyone and have only voiced my concerns. I have had to tell my story to 8 customer service and 4 supervisors and still nothing is done.
I WILL NEVER SHOP THERE AGAIN. Babies R Us does not care about their customers. The only reason I shopped there was because of the incentives with the rewards plan. Believe me they are not the cheapest place to shop otherwise.
If we cannot get our rewards we earn why shop there? I feel as though I was robbed.