Sears Complaint - Excessive Service Costs
DANVERS, MASSACHUSETTS -- The temperature control switch on my old freezer was malfunctioning. I called Sears service and spoke to somebody whose first language was not English. After telling him my problem, he gave me a date for the service and then went into a speech about costs. He said that the call would be $75 dollars which seemed reasonable. When the service man arrived they told me that the $75 was just to look at the problem and that the total to replace the switch was going to be $272.Also if I declined that price I was still stuck paying for the $75.They had no parts and had to order the switch. They never checked the switch and took my word that it was bad. If they had asked me before coming out I could have given them the freezer information and saved me having to pay for two trips. If my freezer had failed and I couldn't have kept jiggling the switch I would have lost a complete freezer full of food.
You can add me to the list of people who have a house full of Sears appliances as well as garden equipment who won't be buying any more.