Comcast Corporation Complaint - Inaccurate Bills - Comcast Triple Play
I'm a long-term (many, many years) customer of Comcast.
I recently made changes to my Comcast service, downgrading my cable and internet.
This should have resulted in a significantly lower bill (according to the phone rep). I just received my monthly bill and the amount of the bill was $20 higher than the previous month.
Based on the bill and Comcast Customer Service, the reason for the higher bill was Comcast billing me for a partical month of service, totaling over $25. The intersting part is that the dates of service for the partical month were the same as a bill which I had already paid (the previous month).
I also noted that Comcast also tried to stick me an HD/DVR Acitivation fee of $17.73. I've had my Comcast DVR for well over 2 years. So, that was intersting.
After 2 phone calls (first call - I was put on hold for 10+ minutes and disconnected), I finally got a billing supervisor on the phone to review the bill. She almost immediately reversed the DVR Activation fee noting this was a mistake generated by the billing system. So, if you have a Comcast DVR and you change your service be on the lookout for this one. Apparently, Comcast's billing system is adding this charge and you can bet it won't be reversed unless you call.
After many minutes on hold, the supervisor also has applied a $20+ credit for the partial monthly bill. Apparently, the billing system doesn't take into account promotional rates. So, Comcast will charge you for a partical month at non-promotional rates (which is significantly higher than the promo rate).
I'm no legal expert, but Comcast is systematically overbilling customers. Apparently, Comcast's billing system cannot account for customers with existing DVRs nor can it accurrately prorate partical monthing fees for promo rate customers.
Law suit anyone....