Roadside Assistance with Alltel Complaint - Roadside Assistance With Alltel A Big Rip Off, Get Rid Of Them Now!
I had my roadside assistance through Alltel for 10 1/2 years. My car broke down yesterday 6-16-09. I tried to call them 3 times, and each time it said I would be waited on in less than 1 min., so untrue. I was standing out in 98 degree heat trying to get in contact with them to get my car towed. I was on the line for more than 10 minutes each time and never was waited on by them. So I had to take matters into my own hands and get a garage that works on my car, to come and tow my car to their garage. Which by the way, is 42 miles away from the town I was in. When I finally got home last night and waited around 20 minutes on the phone at 9:00pm to get thru to them again, and explain everything to them, then they tell me they will not pay the towing fees for the garage is not in their list of providers. I told her just how dirty and low down this company was, and how can they advertise a service that they cannot provide. Because you sure cannot get them on the phone in a extreme emergency that I was in. So people take this as fair warning, they are nothing but crooks, and do away with them and find your own Roadside Service yourself, and talk with another company and find out how reliable they are with towing and does a towing service that you use is on their provider list. In my situation I had to do the best I could, because of no answer at all on their phones, and then tell me they won't pay.
So I am telling you get rid of them now and save yourself a lot of time and frustration, because these people will not be there when you need them. I canceled my membership with them last night, and I will find my own Roadside Assistance, that will be there when I need them. Just wanted to let all the people know how they are and they are just taking your money, for no service at all.