First Choice Power Complaint - First Choice Power Should Be Your Last Choice
IRVING, TEXAS -- First Choice Power has nice people to answer the phones (for the most part), and they are nice to you when it is time to resign. The flip side is when you have a problem with their service. You call the customer service line, and since the CS people have absolutely no communication with the outside world, they can do nothing to resolve your issue, even if it is in the middle of June when there is a heatwave blowing through the area and your power is off.
Additional problems: Billing. My bills come in about a week before the due date and at times not at all. When I call them up to tell them, they say I need to work it out with the United States Postal Service. I need to work it out. Once again, they do nothing.
I renew my contract for a "great rate." But when I move, that "great rate" I signed a contract for goes up, even though they told me that moving would not cause the original rate to fluctuate. I talk to them on the phone, and they can do absolutely nothing. Beginning to see a pattern.
Departments--customer service, billing, field employees--have no way of communicating with one another. Two separate employees in two separate departments told me this. Is this really what you want out of an electrical provider?
The lesson you should take from this is to not use First Choice Power, because while they may be nice over the phone (most of the time) they simply do not have the infrastructure in place to resolve issues with any efficiency.
If I can change just one mind from switching or cancelling First Choice Power; this diatribe was worth it. Thx if you made it to the end.