Alltel Complaint - Overcharging /poor customer service
After years of service with Alltel and the past couple of years not happy ones we are planning to move over to AT&T. We have been overcharged for our service for over a year that we know of and we are looking into all the past bills. A little over a month ago we upgraded to 3 smart phones (we have 7 lines one is a internet card). When we got the smart phones we were informed that the bill would be lower thatn what we were paying, oh yea, this is when we found out that the air card was less a month than I had been paying. After a couple of hrs trying to get the account set up correct we left thinking wow that is great. The bill was less than it had been in a while. That is until the bill came in TWICE as much as it had been. So, I take the bill to the Alltel store and wait a couple of hrs and finally the representative was really nice and about a hr. or so later she had the bill all straight (or so we thought)I came home with instrustion to bring my payment in to the office so that it would be entered into the system correctly. Tis we did and everything was ok. A week later I receive another bill. Itook this to the store and again waited acoupel of hrs to get this fixed. Everthing was suppose to be fixed again and I paid the bill while I was there. Aweek later my phone is shut off. I called customer service again and they tell me that all that money has been applied to three of the lines and that I have a credit but I would have to pay the amount due which is what the entire bill is suppose to be before service will be back on. So, again I call the store and talk to the representative who has been helping me all along, she goes to her suppervisor and in lesss than 30min my phone is back on. Then last night my phone got cut off again. Why can't these people get this right? They expect me to come up with another payment and let them credit my account with the exter money. Iwork hard for my money I can not afFord to just let them hold my money. I have placed a call to the store an I am wating for a return.