Village Lighthouse, Inc. Complaint - Village Lighthouse, Inc.
LOS ANGELES, CALIFORNIA -- I initially placed my order for products on 09/13/2008. Two days later on 09/15/2008 I received an email stating that the products that I ordered had been backordered, that I would be informed when the products were estimated to be back in stock and that I would not be charged for the items that I ordered until the products where in stock/shipped. I repeatedly (over 10 times by my records) emailed the company (since I could not reach anyone by phone) to inquire as to the status order only to be told time and time again that the products were still not in stock. On 05/02/2009 I was charged $84.40 for the items that I ordered. I emailed the company on 06/01/2009 regarding the status of my order since I still had not received the products that I ordered. I was informed that only one of the two products that I ordered where in stock, that the company had located my order and they would promptly send it out. I inquired as to why I was charged the full price of the two items that I ordered and I did not receive an answer to my inquiry. A few days later I received a refund on half my order. As 06/16/2009 I received the other half of my refund however Village Lighthouse, Inc. claims to still have one of the products that I ordered in stock.
1) When I ordered the items they were showing in stock.
FACT: Two days after I placed my order I was informed that both of the items that I had ordered were backordered. In fact, the last correspondence that I received from states, “a year and a half of pending orders has proven to be a daunting task” leaving me to presume that the items were never available at the time that I ordered them.
2) The initial correspondence clearly stated, “You are not charged for back ordered items until they are in stock and your order ships”.
FACT: I was charged the full amount of order and the charges would still be outstanding unless I disputed the charges.
3) Village Lighthouse, Inc. website clearly states, “Occasionally a product is more popular than we anticipated and the item may temporarily run out of stock. When that happens, we will notify you via E-Mail with the anticipated date of arrival”.
FACT: This never happened (except for the first correspondence two days after I placed my order). I constantly initiated correspondence regarding the status of my order only to told that the products were to be shipped at a (constantly changing) later date.
4) Last correspondence that I received on 06/02/2009 is that, “We have located your order and will ensure that your product is expressed delivered to you this week.”
FACT: This never happened and my last email to the company was that since I still had not received my products I was going to let my credit card company handle the situation (done), that I was going to file a complaint with the FTC (done) and that I would seek legal action against them.
This took over 9 (I repeat NINE) months to resolve (for lack of a better word at this time) the issue(s) of my order and/or getting a refund. If a company does not have product(s) available or if orders are not expected to back in stock and shipped in reasonable amount of time, the product(s) should NOT be advertised.