General Motors Complaint - Radiators & Transmission
I own a 2003 Cadillac CTS which is currently inoperable. On Friday 6/12 my wife was returning from a walk in a park about 5 miles away. Upon returning she noticed that the car seemed to be having trouble going into gear. When I went outside to check I noticed fluid leaking from the car. I couldn't tell if it was antifreeze or transmission fluid. So, taking no chances I bought some transmission fluid and tried to put it and this is where my complaint starts. On my car and any CTS that does not have a manual transmission you can not add or check your transmission fluid it is a 'sealed' system. So I was told by the service department at Cadillac.
I took the car to the dealer for them to check and add transmission fluid if needed. After examining my vehicle the dealer found that a 'cooler over flow bottle' in the radiator had burst. The radiator is in a sealed system with... the transmission! So when this bottle burst it mixed antifreeze with transmission fluid. A water based product with an oil based product.
Since neither is compatible with the other, I need to replace all the hoses, the radiator, and the transmission for a bill of $12k!!!
This seems to me to be a serious problem in design. How can you have two things that are incompatible linked in a sealed system? Isn't that putting the owner at risk? I have been looking for help from GM or Cadillac but I haven't received any responses from them yet. My wife and I cannot afFord to buy a new car or repair this one. She is retired and I am unemployed. If they just offered to replace my car that would be wonderful but I'll probably morph into LeBron first!
Bob Carter, Jr.