America Online Complaint - They refuse to cancel my account!
I have called and emailed repeatedly to cancel my account and they refuse to cancel it! Every time I call they tell me that instead of cancelling they will extend my account for 3 months with no charge. My emails are ignored. So, at least right now I'm not being charged for service, but that charge will start up again next month. I just sent them a nasty email telling them to cancel my account again... now I will wait and see if they actually respond or comply. They have told me that they can't take an account cancellation request by email, which I find very very hard to believe. I can answer the same account questions via email that I answer over the phone, so I don't see what the problem is. I think AOL itself is good, very user friendly, unless you actually need help from (gasp) a human being!!! But they aren't the only fish in the sea, and I'm sick of them being completely unreachable and expensive!