USAIRWAYS TERRIBLE SERVICE IN PHILLY Complaint - Terrible Service at Baggage Check-In Philadelphia Airport
PHILADELPHIA PENNSYLVANIA, PENNSYLVANIA -- I purchased a ticket for my 22 year old daughter and her 7-month old daughter for a Non-Stop flight from Philly to Ft. Meyers Florida. She arrived at the airport 1 1/2 hours prior to her departure time. She stood in line to check her luggage for over 1/2 hour. When it was her turn she was told she cannot check her bag because it needed to be checked 45 minutes prior to departure. Even though she was in line for over 1/2 hour it didn\'t matter she missed the time by 5 minutes. They took it upon themselves to change her flight to a 6 hour flight, a 2 1/2 hour delay in Charlotte and a plane change all while having a 7 month old on her lap. They refused to help her in any way. I was on the phone with the 800 number for USAIR and was hung up on 3 times and also told that there was \"nothing they could do\" I was just trying to get them to give the baby a seat since they changed her flight and I paid for a non-stop flight. No one and I mean no one at usair was helpful and they were very rude as well as the baggage check-in personnel too. They wouldn\'t speak to my daughter nor did they even bother to direct her to passenger services so that she can try and get an extra seat for her child. For USAIR to do this to a young mother who has never flown with an infant and for USAIR not to care one ioda is complete baffeling. I will not rest until I tell every person I know tell every person they know not to fly USAIR EVER. They are a horrible company that does not show any respect for their passengers and treats them like they don\'t matter.
The consequences of this change of flight resulted in a very upset mother and baby, not too mention a diaper bag that was packed for a 2 1/2 flight not a 6 flight. Also I had paid for Non-Stop flight and ended up with a cheaper flight with stopovers. Dispictable.