Frigidaire Complaint - Strange Venting Issue
We've had the Frigidaire 4000 Series dishwasher since Aug. '08. We noticed water dripping into the basement below the kitchen. We've checked every pipe and drain and can only find water in one location - below the dishwasher.
We've had two repair people out. The first was stumped. The second explained he had seen the problem with this model before. Instead of venting the steam out the front it vents it directly underneath the counter inside the cabinet. Which then runs down the cabinet sides and collects under the unit.
It smells underneath - and mold is growing on the wall under the sink next to the dishwasher. It's hard to tell how much damage has actually be done.
He says there is nothing he can do about it. Has anyone else run into this and is there a way to solve the problem?
We're had 3 repairmen out. A report was issued by at least one to Frigidaire. I had the CSR (who almost speaks English) read it to me. After discussing the problem, which apparently has no cure other than replace this unit with one unit that vents properly into the room, the tech ended his report with "job complete". I TRIED to explain to the CSR that "job complete" doesn't mean it was fixed, his "job complete" at the end of the report means he had done all he could, diagnosed the problem, documented the problem, and he was done. Send me the check.
I couldn't get through at all. I asked if I could speak with someone who spoke English as a first language and was not transferred to someone in the USA. Currently the issue is still open. They claim to be contacting the repair company but this is the second day they put me though the same runaround.
I'm to the point where instead of just asking them to replace the unit I'm ready to consider a small claims case for the floor damage and the mold problems they've created in addition to the defectively designed dishwasher. This company is frustrating! Why can't they hire people who understand English? Why did they come up with this nutty product design!