Sears Informative - UPDATE on Buying Online From Sears - Ordered, Confirmed, Delayed... Then Cancelled - Microwave
This is a follow-up on my order problem with Sears. Just 3 days after they cancelled my order on account that they had no information on when the item would be available, the website started taking orders again. And, it stated the item would be in store in 6-9 days. About a week after that, I checked again and my local store had 7 in stock, finally! So, I placed the order and picked it up the next day. I called Customer Care and explained the whole situation again, they (at least did something right) agreed to credit my card the difference since the new price was about 13% higher. (Caveat: I haven't seen the credit yet, if there is a hiccup with that, I'll sure to report here!)
As I said before, the Customer Care people are pretty nice and wanted to do right but are limited by their system's lack of information and what can or cannot be done. I never had a problem with waiting, my problem with Sears has always been about the lack of communication and concrete information. Firstly, they shouldn't have charged my card if they had no idea when the item would be available. Secondly, don't cancelled an order without checking with the cusotmer first. If, according to a Customer Care agent, my order shouldn't have gone through because there was no inventory, and they couldn't reverse the charge but kept the order, and they couldn't shipped the item from one store to another for me to pick up, and they couldn't do this and couldn't do that, then their antiquated and inefficient system needs to be completely overhauled. Yet, just 3 days later the item had an estimated arrival date. That shows how useless the system is. All along, they kept telling me they had no idea, at least no info for the next 2 weeks, when the item would be available. My guess is that somebody didn't update the system with current information. Someone at Sears must've ordered the items when the inventory was low and the manufacturer must've an estimated shipment date. That information, unfortunately, was not entered into the system.
The long and short of it is that I got the item I wanted at the price I liked (see caveat above) but what hassles! Who needs that kind of aggravation shopping?