Orbit Telecom Complaint - Orbit Telecom and their sneaky ways!
Recently my husband realized that there was a strange charge on our home phone bill from a company called "ESBI." When I researched a little bit I found out this company is one of those pop-up sites that ask you for your phone number for answers to some quiz or something. They then charge your phone bill for any fees related to the service. I called a couple days ago to take care of the month we initially discovered (it's at the very end of the bill, and since we don't expect extra charges on our bills we usually look at the front page and pay the amount due. We've learned our lesson on that one!), but then we got curious and checked previous months. Sure enough...so back on the phone. I reached the "customer service" department (with a true picture of how valued customer service is to Orbitz ~ in the Philippines) and got the charges removed easily. (another side note ~ I've worked in customer service AND for telemarketing companies...when they readily, without question remove the charges from your bill it is VERY clear that they know they're scum and sneaky.)At the end, after they've removed the charges, they asked how I was related to (insert name of person who entered my phone number). I had no idea who that person was, and their name wasn't anywhere NEAR our name. UGH!! In the age of technology we live in, there is no reason for a name not matching the phone number to actually go through as a charge ~ I've had it happen to me when I've accidentally hit an extra number and didn't realize it.
When I asked for the supervisor (the poor operator can't do anything about the company) and asked for the phone number of ESBI headquarters in The States I was informed they are actually "Orbitz Telecom." So I asked for their phone number in the US. She informed me that she can give me an address, but that she did not have the phone number. ( I LOVE being lied to...) I stated that obviously they don't write letters back and forth from the Philippines to Henderson, NV and that they DO have the phone number there. She gave the typical, "I'm following company policy" (yeah ~ "I'm following the policy that shows our level of customer service. They let those of us in other countries deal with their messes." Gee, I wonder why other countries REALLY don't like us? Hmmmm???)
After a VERY long attempt at getting the number, I gave up and decided to, instead, look for every forum possible to post a review of Orbitz on.
Moral of the story: CHECK YOUR PHONE BILLS!!!
Company Response on 06/30/2009:
Orbit Telecom provides its subscribers with a private voice mail service which enables access to voice mails via phone and email. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.
We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at 800-263-0206 or online at http://www.orbittelecom.com/support.cfm. I’m confident we can address any customer service concerns you may have.
Orbit Telecom Customer Service
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