Bobs Discount Furniture Compliment - Outstanding Customer Service - Very Happy with the Outcome!
NORTH PLAINFIELD, NEW JERSEY -- After reading a few customer complaints, I was hesitant about purchasing a new kids bedroom set from Bob's. Let's face it...you can't beat the price for an entire bedroom set (especially for kids) so I decided to take a chance. When the set was delivered I was unhappy about the way one of the drawers shut so I asked to have it repaired...no problem...then I decided that I just wanted to have the whole piece replaced...and NO PROBLEM AT ALL! The customer service representative was so helpful and didn't make me feel silly for asking for a new dresser. Long story short, the new dresser came today and the delivery person asked me to speak to the store so they were sure that I was happy with the outcome. I will definitely shop at Bob's in the future and can honestly say that you shouldn't have any hesitation about purchasing because they really do stand by their products and have great customer service (even if you have to wait a few minutes to get them on the phone)!