Saturn Complaint - Don't even THINK about dying if you own a Saturn
ORLANDO, FL - ALL AIRPORTS (ORL), FLORIDA -- My mother passed away recently. I was her only child, so it was up to me to wind up her affairs. One thing I have to do is to dispose of her 2004 Saturn Ion. She died in the hospital and no one seemed to know what happened to her car keys.
I thought, no problem, I'll go to the dealer with the VIN and get a new key. No way, they told me. They flatly refused to make a new key unless the car's owner was "physically standing in front" of them. What was I supposed to do, bring in her ashes??
I called the Saturn customer service number and they backed up the dealer. It didn't matter to them that I had the death certificate in hand and that my mother died without a will.
So, in addition to the trauma I was already going through, I was getting jerked around by these pinheads. They should be ashamed.
And they probably wonder why no one wants their crappy cars and the crappy service that goes with them.