Public Storage, Chicago Informative - Public Storage Preys on its Customers
CHICAGO, ILLINOIS -- I am even now, as I'm writing this, being harassed by Public Storage for money. Lucky for me they cannot get my property; I took it out just in time.
I began suspecting that Public Storage operates a racket this past year by their very hardball and arbitrary business practices. What could be their motive? Well, they hit you for extravagant fines if you are even one day late in paying. Then the sum starts to increase exponentially, every couple of weeks after that. Secondly, they increase your rent frequently. Thirdly, they can confiscate your stored goods.
As for my complaint, apparently I was being set up. It was over a sum of money they say I owed them. Can you believe it: $2.00? What happened was that they increased my rent (which occurs all too frequently). I paid the increase, already determined to look for another storage facility. But they wrote that the sum I owed them was $2.00 over what the notice stated. They locked me out of their facility, and actually sent me an extraordinary letter threatening auction of my goods if I did not pay, even though I was only a few days late on their deadline. So I paid it, at the office, with protest. I asked them how could they treat their good customers with such a mean spirit? They tell you that computers send the letters, and they have no control. I told them that computers are programmed for company policy. And, besides, it is not true they have no control. I found out the office manager does have certain discretion over late fees. And that evening, after their office hours, I took all my goods out of their storage, so that they could not interfere.
The next day I reported to the office for termination of my rental with them. They weren't too happy that I did this, even though there is no rental lease. It is simply month to month. Now, even though I have the final payment papers, they have begun sending me bills. First a bill for the $2.00 I already paid. A week later a bill for the entire month of June, even though I took my goods out the end of May.
I know where this is going. They will bill me, I won't pay; they will give it to a collection agency, and my credit rating will be harmed. This is their revenge.
Anyone who has had any such experiences with this company please make complaints. Let it be known publicly. And perhaps a class action suit can be filed. Even now I'm talking to a lawyer about action against them.
And do not rent from Public Storage under any circumstance. It is clear from these complaints that the company has got a racket going on, and makes a lot of money from both the rental and the auction of your goods.