Ironwood Communications Complaint - Stole $50 from me; shoddy installation. - satellite installation, repairs

satellite installation, repairs - Complaint

Review by isbellja on 2009-06-20

TULSA, OKLAHOMA -- I am in shock as to how many bad reviews are on here about this company. It makes me feel all the more angry, used, and cheated. For one, when my direct TV was set up a year ago by someone from ironwood it was the crappiest job I had ever seen. Cable wire came out of the ceiling from my son's closet. 20-30 ft of cable wire just dangling from the ceiling and lying on his closet floor. 2nd, they used a splitter to connect that cable wire from his room to the main receiver in our livingroom. (My son's closet is actually directly behind the wall that our main receiver was on). So, if my son goes into his closet at any time and touches that wire we lose signal. So, I called direct TV for another technician to come out. I simply wanted another wire ran into my son's room so the 2 receivers were not connected together via a splitter. I also wanted the livingroom wire to be fixed so it did not come through my son's closet ceiling. This tech drilled a hole from the outside of my house, through the BRICK WALL and into my son's room. The cable wire comes into my son's wall about 3 ft up from the ground--2 black wires and a hole in the middle of his wall. No outlet protector, no protection from bugs or rain or anything from outside. Plus now we have property damage to the outside of our home because the idiot drilled through BRICK. So, I called direct TV again and complained of the job. Again, for the third time, a technician from ironwood comes out. We wanted the livingroom receiver moved to a different wall (about 5 ft away from where it was.) We wanted the 20-30 ft of wire out of my son's closet. We wanted something else to be done about the wire coming through our brick wall and the holes around that wire. The technician showed up on time. He came in our home talking on his cell phone. He had no work order with him. He didn't even know what he was there to do. When we told him we wanted the receiver in the livingroom moved to a different wall, he said it would cost $65. I told him that when I called direct TV to set this up they told me it would cost $49. He said, "Well, let me check. They have had some price changes lately. Oh yes, it is $49." I thought, "hmmmm." So then I asked if it would be billed to my direct TV account. He told me no, it's never just billed to your account. It has to be cash or a check and paid the day of service. Again, I thought, "hmmm." He proceeded to go outside and talk on his cell phone for about 15 min before he got started. However, this guy actually did a good job installing the receiver on the new wall. He did not fix the wire coming from my son's closet ceiling, nor did he touch the wire coming into my son's room from the outside brick. He hooked up the TV to our receiver and reset it. He waited for the satellite to load. He was finished. Less than 30 min of work. My husband paid him $50. (He did not have the $1 change). He asked my husband to borrow a pen to fill out his paperwork. My husband signed it. He told my husband he would go get his copy. He then went out to his truck... and left. We had no receipt. No copy of the work order. Nothing. Funny thing is, today I looked at my statement online from direct TV and guess what? I had been billed $49. I called them at 5 pm when I got home from work. I was transferred to 4 different people and on the phone 2 hrs. Finally, someone told me they contract installation/repairs to Ironwood Communications, but they do not have a phone number or address to this company. And since we had no receipt showing we paid the tech IN CASH, we would more than likely be responsible to pay the $49 to direct TV as billed. WHAT?? You mean to tell me that a billion dollar corporation, such as direct TV, contracts work out to someone who represents them, yet they don't even have a phone number for them. (They said all work orders are submitted via a form on the computer). After 2 hours of getting nowhere, I looked up Ironwood online. All I was hoping to find was a phone number so I could find out what was going on. Instead, I found hundreds of reviews from I don't know how many different websites. People that have been screwed royally by this company. I was in shock. How can this company get away with what they do? I called direct TV back. I ended up spending 2 more hours on the phone talking to 2 different people this time. Finally, a man from tech support (I am sorry, in all the people I talked to today I did not get his name), he got the $49 fee taken off my account. At that point, I told him $50 bucks is JUST $50 BUCKS! At this point, someone came into my home and stole $50 from me. They get paid by the job. So, he got paid by his employer to come out, plus he got a nice little $50 bonus. And direct TV lost $50 because the people they contract out are dishonest. Not only that, we only switched from Dish Network to direct TV a year ago so we could get the MLB package. I told the guy from direct TV that watching baseball is not worth what we have been through in a year. Even my husband said screw it, we'll switch back. How many customers is direct TV willing to lose? Why hasn't someone called an investigative reporter from 20/20 or dateline or something. Because according to the websites this happens all over America. If someone knows a way to contact someone to investigate, let me know. I will gladly do anything I can. One more thing...after the guy from direct TV refunded the charge tonight, he offered to set up someone to come out at NO COST and fix the things that were not fixed. Guess what??? It would have been someone from IRONWOOD!!! My husband said no thanks, he'll get a wire cutter to cut down all that wire from my son's closet and patch the holes himself. At this point it isn't about the $50. It is about a company that gets paid money to do crappy work. It's employees can come into your home and destruct it, and all the while steal money from you as well. And they can get away with it because they have a "CONTRACT" and direct TV claims to have no information regarding the company. One more thing... IRONWOOD is changing it's name to "Direct TV Home Services" nationwide. All phone numbers I found online are no longer working numbers. I found no website for this company. How can we stop them??

Comments (3)

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Comments:

Posted by madconsumer on 2009-06-20:

unless you are paying for custom installation, they use the shortest route to run cable. if you want custom installation, then you will need to hire your own installer.

Posted by tnchuck100 on 2009-06-20:

mad, what is wrong with you? Shortest run does not equal shoddy installation.

Posted by madconsumer on 2009-06-20:

chucky, you would argue if i said the sky was blue.