Geek Squad Complaint - I'm switching to Mac
NATOMAS, CALIFORNIA -- My biggest regret in life: buying a Windows computer with a Geek Squad warranty. Granted I was 16 at the time so I'll cut myself some slack.
This service is a load of crock! I've sent my computer in five times. Four out of those five times it's come back with a new problem. That's right, in the process of fixing my computer, they screw something else up. Like, I turn my computer on after just getting home from retrieving it and there is a new problem.
After 1 1/2 months without a computer (they lost my charger and screwed up my motherboard) I turn on my computer only to find that 0 out of 3 USB drives work. They all worked before. So I need to send it in AGAIN!
This last time when I went in, the girl said "Well, I can make this urgent and you'll get it back much faster! Two weeks!" TWO WEEKS?! Apple is a week tops. Oh, but their representatives actually know how to fix the computer.
Oh, and when I sent an angry e-mail off, the guy who responded to me (a week later) had grammer and sentance structure errors from the 2nd grade. Plus, everyone at Geek Squad put my first name as my last and added an 's' to the end. It made NO sense saying it out loud, or even looking at it! The people who are supposed to be fixing my computer don't even know how to write my name down properly. Fabulous.
The stupidest mistake they ever could've made was writing down how much the repairs are. They've seriously done over $1,500 worth of repairs on a $500 computer. Where is the logic in that? I can't get a replacement unless I have the same problem four times. Nevermind that I've sent the thing in five times and these days I rarely have a computer when I really need one, no. That doesn't matter. College student? Too bad. Not their problem. To make things worse, the supervisor said to a customer that he wasn't really familiar with Firefox. Firefox. Firefox. Need I say more?