Delta Airlines Complaint - Where is my luggage
MANCHESTER, NEW HAMPSHIRE -- I arrived at Manchester, NH on Delta flight 5323 yesterday but my bag did not. The agent told me my bag would be on the next flight and would be delivered. I called the 800 number at 8:00 and was told my bag had been delivered at 7:00 and the file had been closed. When I assured the agent my bag had not been delivered I was told to call back at 12:00 pm to check again. I called at 3:00 am and was told my bag was due to be sent back to RDU. I explained that I was in Vermont for three weeks with no clothes. I was told by the agent that they would route my bag to Burlington, VT on flight 5719 to arrive at ll:20. The agent's name was Ashley Blake. When I had received no call by 1:00 I called the 800 number AGAIN. This time Becky Rigsbee promised me she would check on my bag and call me back in 15 minutes. I received a call from the baggage delivery company at RDU stating my bag would be delivered to my home. I explained that my bag was suppposed to be in Burlington, VT. He said he would take it back to Delta. An hour later I called the corporate office. My patience had run out at this point and I demanded they find my bag. I was told by the customer service agent I needed to correct my attitude, that she did not have to help me. She was supposed to be checking on my bag and calling me back. I have not heard from them since. I do have several emails promising my that my bags would be delivered but nothing yet. These emails are completely contrary to what the agents have been telling me.
I am a consultant sitting at a client site with NO clothes. The airline has yet to offer any compensation for the problems or offered any reimbursement for the clothes I have had to purchase so far. It is inconceivable that an organization could be so unprofessional and definitely incompetent. I am currently out of pocket $200 and I still have no bags.
The emails from Delta:
According to our files, your luggage has been
located and is set up for delivery at 0700 pm
today, May 10, 2004.
Current information indicates your luggage has been
located and is scheduled to be forwarded from Cincinnati
to Raleigh on Delta flight 5501, estimated to arrive
1033am on May 11, 2004. As soon as possible, after your
luggage arrives at the local baggage service office,
it will be set up for delivery.
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