GMAC Complaint - GMAC is the most unorganized, dishonest, shameful, money hungry financial company, no wonder they're bankrupt!
I would like to start of by saying that my problems with GMAC in the first few months I financed with them. I received a loan for a Pontiac G6 with my first payment due on January 30th 2008. In June of 2008 is when the problems began. In the month of May I was in the hospital for appendicitis for a week and then out of work for an additional 2 weeks via doctor's orders. I asked for an extension on my June payment and was told all I had to do was fill out the paperwork, which was never sent.
I called two weeks later to check on it and was told there wasn't any record of an extension before. They granted me an extension and told me to pay half of my June payment on the due date (June 30th) and another half in July. I constantly received phone calls in the next month stating that I was a month behind and that they had no record of anyone setting up a payment plan for me. I eventually got tired of it and stopped answering my house phone.
The next couple of months money was tight due to the economy and my payments were always a few days to weeks late. GMAC's online center always blocked me from logging in and I had to call every month to have my account reset just so I could pay the note. Each time I called and explained the situation I was told something different every time. A. I was using the wrong email address B. The password was incorrect, or C. they couldn't give me an explanation at all.
I was unable to pay for December and January of this year due to my hours being cut back at work and problems with overcharging at my bank. I called them and told them of the situation and made a payment as soon as it was possible, on February 18th. For some reason my payments were not being deducted from my bank account. When I checked the records online I saw that GMAC had the wrong bank account information saved. I found that very strange since I only used a different bank account other than my current one one one time for a November payment. After that I deleted the information. I was told by many people that even though you delete the information many financial institutions will save it for their records, I found that a little strange since when I called and asked them they explained that they do not keep records of my information because it is strictly confidential. I asked the representative why then it was on my account and she told me I must have forgot to change it. At this point I was two months behind on my car note. I wasn't allowed to set up payments online and had to call to set it up. After I got everything sorted out with my bank information I arranged for a payment to come out on a certain date after my bank deposit went through. I called my bank to check on the deposit and was told I was negative over 600$, I called GMAC to ask what was going on and I discovered that GMAC had set up TWO payments to come out the day I called. I was very upset because it was not what I arranged, GMAC told me you can't set up payments on the phone, that once again they don't keep records of bank account information. I thought that was odd, since before I had been told that if your more than a month behind (which I was) that you can only set payments up over the phone. I spoke to a supervisor about the incident and he told me he would review my account and call back the next day. I wrote down his name and job description. The next day I had not yet heard from the supervisor and so I called him back. Representatives told me this manager did not exist! I was at this point very very upset because I felt that GMAC was refusing to take the blame and give me my money back(in overdraft situations most of you already know that your bank has to have written documentation that the company will refund your money before they take of overdraft fees), after going in circles with GMAC for weeks I gave up and paid the overdraft fees myself.
Starting in March of this year I had been receiving phone calls from GMAC almost every hour of the day. I made another payment on the 25th, I knew I was still a month behind but I was giving them every penny I had saved. Near the end op April I was close to having enough for my last payment that would bring me current. I was still receiving many phone calls every day, I called them to tell them I was sending a payment as soon as I could to bring me current, but I was told that I had miscalculated my payments and was still 2 months behind even though I was positive I was about to be current. I spoke to a Collections Representative and was told my last payment was for February, and that I was still two months behind and not one. I immediately made two payments more than the amount I typically owe each month. One on May 5th, and again when I had saved enough on the 19th. Since it was two payments, that should have brought me current and I would then owe for the month of May, on the 30th. Since I had paid two payments that month, I knew the May payment wouldn't be on time. On June 18th my mother received a phone call from GMAC, upon answering the phone she was immediately asked for verification of her identity and her work number, my mother stated that she wasn't giving them her work number since they constantly called her at work and she wanted to know why they were calling her. The man she spoke asked if she was refusing to verify her identity in which case my mom replied yes because I need to know why you've called my house 12 times today already. The man became visibly impatient and told her I was 3 months behind on my car note and that it was unacceptable. My mom told him that I was only one month behind and informed him that I am working two jobs just to pay a car note and am also expecting. The representative then insulted my mother and asked him why she was a slacker and not paying my bills, and why if I worked two jobs could I not pay a note. At that point I grabbed the phone and asked who I was speaking to. The man refused his name and instead told me he was a representative of GMAC, which I already was aware of. I explained to him that I was only one month behind and would be making a payment as soon as I could. He rudely told me I was mistaken and was about to be three months behind. I then firmly told him that my bank records and my online records both confirmed that I was only one month behind, the representative began to laugh at me, I was very shocked and asked him why he was laughing at me. He stated that I obviously did not know to pay my bills correctly. At that point I was so angry at the nerve of him that I cussed him out and hung up the phone! I filed a formal complaint immediately, when I checked my records online they CONFIRMED THAT I WAS ONLY ONE MONTH BEHIND. Based on all my experience with GMAC I recommend that NO ONE ever buy a car from them.