Shoppers Complaint - Am I asking too much?
The city of Toronto recently passed a by-law requiring all stores to charge five cents for a plastic bags. Not a big deal for me since I always try and carry a cloth bag anyway and I thought the only inconvenience would be paying a nickel when I forgot to bring a bag. However, it turns out that Shoppers interpreted the by-law to lower their level of customer service.
Before the by-law passed, cashiers at Shoppers occasionally rolled their eyes (really!) at me when I tried to use a cloth bag. Now that customers have to pay, I expected this reaction to go away. I still get the rolled eyes and worse, they no longer bag items for you when you're using a cloth bag.
I would pass it off as a one-time thing, or something that only happens at one particular location, but it happens all the time at every Shoppers I go to. This morning, I purchased about $100 worth of items and gave the cashier my cloth bag. I was then searching through my bag for my wallet and noticed that the cashier was piling everything up in a corner of the counter. She then told me to bag my own items.
I don't mind bagging my own items and I'll voluntarily do it sometimes, but today I happened to be juggling a number of items in my hands and didn't want to put anything on the floor because it was raining outside and the floor was wet. Was it really too much to ask that the cashier bag my items for me? Maybe it is...