Sears Complaint - Don't buy your batteries from Sears!
CLACKAMAS, OREGON -- We bought a new battery for our 2004 vehicle from the Clackamas Sears Auto Center end of January '09. By end of May, the battery had died. Couldn't even get the car to start, so had to take the battery in by itself to be tested. They told us the test took 3 hours to complete and that someone would call us within that timeframe with a diagnosis.
Two days passed - nobody called. Finally called in ourselves on the 3rd day and nobody could find our battery. Said it could be on a pallette with 50 other bum batteries ready to be sent off - could we come down and identify it? Heck, how am I supposed to recognize "my" battery out of 50 others? A battery is a battery - I didn't take a picture of it before dropping it off. Why didn't they mark it?
Then while on the phone complaining about how they lost my battery, a battery was suddenly "found" within a few feet of the phone - unmarked. They tested it in one minute while I waited on the phone (guess processes have improved since two days ago when such testing took 3 hours), and reported the battery is perfectly fine - must be something wrong with my car.
Maybe there is, maybe there isn't. How do we even know the battery they have is ours at this point? Doesn't leave me with much confidence in their service. Wouldn't use them again in the future.