J.C. Penney Company, Inc. Complaint - Mental Harassment By LOSS Prevention
ARCADIA, CALIFORNIA -- On June 19,2009 me and my sister were shopping at JC Penny, Arcadia CA. We first went to the clothing department and then to the fragrance where I smelled 1 perfume and I grabbed the other 2. The perfumes were right in my hand. Me and my sister then went to the fitting room to try on clothes and left the clothes in the fitting room and brought one pant and the perfumes outside. The perfumes were right in my hand, clearly visible to everyone. I took the perfumes back to the fragrance department and kept them on top of the gift box sets of perfumes. Me and my sister then left those pants right there as we planned not to buy it as we barely came shopping from Nordstroms and we decided to walk out of the door.
The moment my sister stepped outside the door, I was next but I still had the door opened as there was a lady behind me so that she could walk out as well and when that lady takes out a badge from her pocket and shows it to me and tells me "LOSS PREVENTION", "YOU BOTH NEED TO STEP INSIDE THE STORE". she meant me and my sister. we both stepped inside and she told us to follow her and we did. On our way, I asked her politely wat is this regarding but she said she can not tell me at this time. she then asked me if I have my id on me? my purse was all opened and I just touched my purse because I wanted to see if I have my Drivers license here or in the car and the same moment, she tells me "hey don't touch your purse". my sister then said something to me in our own language and she told us " you can not talk". I really felt very embaraced as in front of all the other customers and associates, she was telling us all that and people were watching us how we were taken in the store.
It was that lady ( Michelle Loss Prevention's Senior Manager)who stopped us, 1 another associate (Christina) and another Loss Prevention aSSOCIATE (Anna Ruiz) taking both of us in there room. when we entered their room, which was a small room by the dock, the lady ( Michelle) took our cell phones, my car keys from us and asked us to keep our purses on the table. both of us did whatever she said and the other lady Anna Ruiz asked both of us to be seated at the desks nearby, on 2 oppositte corners in an insulting way like- come on, one needs to be seated here and the other one in that corner. Trust me I was never treated like that in my life ever. The lady Michelle then told us that she is going to be searching our purses and she did. She then asked us if we have something on us that belongs to Pennies. we both said no. she then left the room and had another Associate (Christina) watch me and my sister. it was really boring and my phone at the first was ringing, but I was not allowed to answer that call. Then I got up and there was a dark black coloured glass in front of me and I was looking in there and fixing my hair when that associate CHristina told me I need to sit down right now. Oh my god I was like as if I had created a murder plan and they found out and thats why they are treating me like that. On top me and my sister were wearing dresses that had no pockets even so there was no point that we had something on ourselves. Well then I asked Anna Ruiz, the other Loss Prevention associate If you could please tell me what is this regarding? she was so rude and tells me " you need to wait and when she(Michelle) comes back, she is going to talk to you".
I stood quiet because at this point I didn't even know why I was there for. well then Michelle the mangaer came and asked me "WHAT DID YOU DO WITH THE OTHER BOX OF PERFUME THAT YOU HAD?".
I told her where I put both the perfumes, on top of the perfume gift set right on the corner table one on top of the other, both of them together and I also offered her that I could even go with her and show it to her. she said she went and looked and it wasn't there but she will go and look exactly where I told her. she left the room and went and looked and then came back after good 10-15 minutes and telling me they found it and we could go. I asked her where did she find it and she told me it was not there where I had told her because the ASSOCIATE working in that department had put it away where it belonged. I was like oh my god, you guys should have asked me at first that this is the case and I would have told you and you would not have wasted my 45 minutes and I wouldn't have faced that insult. she said that is the policy. I asked her what kind of a policy to stop and bring anyone in there and start harassing and once proved the customer is innocent, just say to leave and thats it. I asked her why did she think I had the perfume on me? she then started telling me she knows when I smelled the first perfume and after that grabbed 2 perfumes.
So this shows there focus was totally on me. I asked her if she saw me grabbing the perfumes then why did she not see me putting the perfumes away and that also in the perfume department and not anywhere else and also right in front of the camera. that means she had seen but she just wanted to harass me and she told me she was not the one watching the cameras, it was someone else. I said I am not concerned with who it was but you guys were focusing on me so how could you do that. How could you stop me for no reason? that lady Michelle did not apologize even once and when I asked her I need to talk to the store manager and she said she is not in yet but when I insisted she asked some another manager Rebecca to come in and I spoke to her and she went and talked to the store manager over there and gave me her number and when I asked I was given the District Loss Prevention manager's number. Rebecca the supervisor or the manager apologized from me but the loss prevention ladies did not even apologize for once. she was just telling me that is the procedure? she also told me at the end that because I don't have the perfumes, that is why they didn't call the cops and didn't get me arrested and I am not handcuffed. How did her thing make sense at this time of letting me know about all this when know everyone knows I am innocent. i told her that the associates who had seen me walking with them to her office, imagine what are they thinking about me when almost all of them know me. she told me that "this is not what our associates think ? well think why would they even think that? " I asked her ok then what do you think they were thinking that you are taking me with you because we are going to a party tonight and we are going to talk about it or you are going to offer me a job and thats why you took me in with you with 2 more associates accompaning us. I then told her that I have worked at Macys before and trust me they are not like that. never in the history I have ever heard or that I know that ever caught any innocent. Michelle quick to turn back and say "how do you know, this is the policy and Macys does that as well. I am so in love with Macys that I told her not to say like that about Macys as Macys has a name and fame and they are known for it" at that time she started laughing and proved if I was an idiot telling her all that.
In a way they were not at all courteous, I felt very insulted. but I am taking this matter very seriously. This ordeal could have been handled with more dignity and respect. She could have easily asked me at the first if not outside then may be when we entered her room, that we accuse you of stealing the perfume, where is that?' I have not been able to sleep even after taking sleeping pills. this thing is haunting me, really killing me. how would I get over all this? such great insult.
Is this really JC Penny's policy of harassing customers? why was I considered a thief only because I had the perfumes in my hand and I walked in the store with those and kept them back where they belonged? how would I get over that thing? who would tell all the customers that passed by and the associates who were there that I was innocent because by the time I got out of the store, it was closed. no one was there. LOSS PREVENTION ASSOCIATES not even courteous enough to apologize.