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Namco Pools and Patio, Auburn MA Complaint - Pool covers terrible quality

Review by carolinew77 on 2009-06-21
AUBURN, MASSACHUSETTS -- We bought a pool cover from Namco in Auburn, MA last year. Upon taking the cover off this Spring, we realized there was a giant split along the seam in the middle of the pool, all the Fall leaves and dirt spilled in to the pool.

I called the local Namco, since I saw online that the pool cover had a warranty that covered 'seam separation'. They told me that the seam separation only covered the seams along the edges, not the ones in the center. I couldn't believe it. (There was nothing in the fine print of the Online Description that specified which seams were covered, it's absolutely ridiculous.)

Do not trust the quality of Namco.
Comments:9 Replies - Latest reply on 2013-05-31
Posted by Skye on 2009-06-21:
That's just crazy talk. A seam is a seam. Shame on them.

Good review, sorry your pool cover is useless.
Posted by BokiBean on 2009-06-21:
Have you thought about small claims court?
Posted by Skye on 2009-06-21:
Good advice Boki. They shouldn't just have to forfeit the money they spent on a pool cover, that is not doing what it's supposed to do.
Posted by Ponie on 2009-06-21:
Oh no, Boki. Not you too? :)
I feel Caroline has a valid complaint and shouldn't just let this company push it into a corner. Check that warranty with a magnifyng glass if necessary and go after them! Good luck.
Posted by BokiBean on 2009-06-21:
For sure, double check that warranty paperwork and then nail them to the wall!

Ponie, I had to resist the urge to type, "sue em!". :)
Posted by Ponie on 2009-06-21:
LOL, Boki. No, you don't nail them to the wall. You nail a certain part of their anatomy to a tree stump--and push them backward! I'm wondering...just how would the poster go about getting them to comply with the warranty? Maybe after a repair is done, small claims IS the only option. But I think I'd start with something like a certified, RR, letter requesting compensation/replacement. I dunno...
Posted by BokiBean on 2009-06-21:
Oh sure, I'd make every effort to come to a resolution with them, and certified mail is the only way to go, it will provide a paper trail and also let them know the OP means business.

THEN I'd find that stump and a hammer and nails and file in small claims...
Posted by Ponie on 2009-06-21:
I knew you'd come up with BA, Boki.
Posted by Bob on 2013-05-31:
I purchased a namco pool cover for a 16x32 pool this is the second year on the pool and the thing is falling apart in the middle( hole where balloon is) also seams letting go. I havnt approached them yet, but from the sounds of it, I wont get far, I was hoping for a store credit at least! I previously purchased a cover at Ocean state job lot for a lot less money and got 4 years out of it! do yourself a favor and do the same

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