Embassy Complaint - I AM VIP???
I have been a vip member of the Hilton hotels ( EMBASSY SUITES HOTELS FOR AT LEAST TWO YEARS. I stay at the Embassy Suites, Hilton, or Hampton 95% that I go out of town on business. But when I called today June 21, 2009 to book a room for August 9, -August 13 for vacation at the Embassy Suites Plantation in Mrytel Beach South Caroilina I could only get the 9th and 10th of August because the 11th and 12th of August was booked up. However, if I had enough points for the entire four nights then I could reserve the room from August 9, 2009 - August 13th, 2009. So then I asked about August 16th - August 2oth well I couldn't use my points at all on that week. Why should I continue to use the Hilton Hotels for business, and pleasure stays, they will not honor my points that I have accumalated. This is all a bunch of bologna, not really my choice of words.!!! I am trying to go on vacation and cannot even get a room for the time that I need, and I am willing to pay for the nights that my points do not cover, this company needs to change their policy for Vip Hilton Honor Awards, or they will start to loose some business, all it takes is word to mouth and believe me this will be like the dominio effect, Hilton Hotels better wise up and treat their VIPS!! like they should be treated,
Dissatisfied Joesph Siget