Correctional Billing Services (Evercom) Informative - Unsatisfactory BBB Record
While "Correctional Billing Services" in Selma has a satisfactory BBB record, "Evercom Systems" and dba "Correctional Billing Services" in Irving has an unsatisfactory record. I am beginning to see why. My gripes/issues:
1) They advise to go to a non-existent web-site "www.correctionalbillingservices.com," and won't answer an inquiry as to why they do this.
2) They request one call during "non-peak hours," but don't say when those are. Also, it seems I get this message no matter the day or time of day I call.
3) Cut one off at 9:00pm, even though one has been on hold for 20 minutes.
4) I do not understand why it takes 24 to 48 hours to post a payment to a prepay account.