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Neiman Marcus Complaint - Louis Vuitton in Neiman Marcus are snobs

Complaint
Review by Dimple on 2009-06-22
MCLEAN, VIRGINIA -- I took my sister to the Louis Vuitton section in Neiman Marcus last month to make a purchase. I wasn't dressed up that day and the black salesman looked at me up and down. He gave me an attitude problem from the start, so I asked him if he could show me a bag.

He goes, what bag? I pointed out the bag to him.

He goes, well you’ll just have to wait then. (He wasn’t helping anyone)

She goes, what are you doing you can’t get that for me?

He goes, are you actually going to buy that or you just want to see it?

I flipped out. I said, you know what you just lost a customer. I don’t need to sit here and be treated like this. I’m better off going to the real LV store, next door, and I walked out.

The Chanel section they cater you from head to toe at Neimans. Really, really nice. I don’t care if I’m not dressed right, if I have money I want to spend there you better cater to ME. You need my commission. I don’t need you, and the majority of the employees at Neimans in Virginia act like you need them. I then proceeded next door to the Louis Vuitton store that's not affiliated with Neiman Marcus to tell them my story, and they told me they've heard a lot of complaints from other customers about the same thing.
Comments:
Posted by KenPopcorn on 2009-06-22:
"He goes, are you actually going to buy that or you just want to see it?"

The correct response would have been: "It doesn't matter whether I am buying or not, since you are paid to show it to me if I want to see it."
Posted by MRM on 2009-06-22:
Right you are Ken, and along with the correct response, do a two-finger snap with the neck going side to side. Okay, girlfriend.
Posted by raven2002 on 2009-06-22:
Perfect answer, Ken. I HATE snooty sales people.
Posted by KenPopcorn on 2009-06-22:
right MRM, I was picturing that but just couldn't put it as eloquently as you
Posted by BokiBean on 2009-06-22:
That salesman is going to find out quickly that how a customer is dressed is not necessarily a clue to their purchasing power. And it will bite him in the rear end.
Posted by MRM on 2009-06-22:
Right you are Ms. Bean, dont judge a book by its cover.
Posted by BokiBean on 2009-06-22:
I don't know why, but I kept picturing Travis Barker when I wrote that reply..lol Tons o'money, looks like a slob.
Posted by Wally86 on 2009-06-22:
I agree those people were snobby to you. Why would anyone though drop 500 to a grand on a hand bag. I will never understand this.
Posted by MRM on 2009-06-22:
I have a Louis Vuitton wallet as a gift, but I never use it. I dislike the decorations on the wallet.
Posted by BokiBean on 2009-06-22:
Any pricey item covered with a logo just turns me right off. Its like saying, "look at this, its expensive!".

I do like old vintage logos though. Nostalgia.
Posted by Ponie on 2009-06-22:
It's for reasons such as this that I don't go to NM. When my Sis last dragged me into the store at least three years back, she couldn't find anything worth their prices except for brand merchandise. I think Saks runs a close second.
Posted by littleyaya on 2009-06-22:
When I sold jewelry a few years back, there was a man who came in once a week to buy jewelry. He would wear t-shirts and dirty ripped jeans and a baseball cap. Each time he came in, he would buy thousands of dollars worth of jewelry. He was a very wealthy man, but you couldn't tell that just by looking at him. You can't judge someone by what they wear.
Posted by Skye on 2009-06-22:
Amen littleyaya. Like the old saying, you can't judge a book, by it's cover.

At the animal hospital I worked at, the most well dressecd people were the least willing to pay for expensive treatments for their pets. While those who were not very well dressed, gave their arm and leg so to say, to pay for treatments their beloved pets may have required.
Posted by MRM on 2009-06-22:
The man is dress as a bum so that he wont get robbed. Smart man.
Posted by Skye on 2009-06-22:
I think the rudeness of the salesperson was appalling.
Posted by LadyScot on 2009-06-22:
I don't look like I can afford the expensive bags either because I do not dress flashy. However, looks can and DO deceive. :) Treat me right, I will spend. Treat me wrong, and well, there are many place who would love my money. :)

I love jewelry too, and have bought and sold some very expensive and gorgeous diamonds. I also worked in a pawn shop and boy it was like a candy store!
Posted by madconsumer on 2009-06-22:
i am sure this had to be race related.
Posted by Disaster Worker on 2009-06-22:
My father would always wear a straw hat and jeans. Being in Texas, you can just hear his Southern drawl. He wanted to buy a Nissan truck and picked out the one he wanted. The salesman asked how he wanted to finance the $20,000 truck (this was 1988 or thereabouts so $20,000 was a lot of money). Daddy asked if he could "just write them a check". The man looked at my father and chuckled, I assume thinking he didn't have the money. They called the credit union where we call banked, and they told him, to take his check. He was the largest depositor they had!

Don't ever assume.....
Posted by tinydancer89 on 2009-07-19:
i agree they tend to be incredibly snooty there, but i must ask why you said he was a black salesman and not just a salesman. that had nothing to do with the situation..
Posted by PepperElf on 2009-07-19:
tiny - i agree. the wording makes me wonder...

wonder if the real issue wasn't that the man looked him/her up & down, but that it was a black man doing it
Posted by Daniella on 2012-09-10:
I didn't dress up either, went to the Nieman Marcus shorthills mall LV one and I have bought 3 bags from them. Went to ask something about my one bag, showed it to them and the one lady whispered to the guy to take it to the back to make sure it wasn't fake. She then looked at me as if I was I guess not classy enough .... was the worst experience and feeling I ever got. I will never shop there again.

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