The Moving Experts Complaint - Terrible Moving Experience
Going with The Moving Experts resulted in the WORST moving experience of my life! And I have moved a lot. I was planning a move from CO into temporary storage, then to Texas. The problems started with the fact that the sales representative clearly would say whatever he thought I wanted to hear in order for me to go with them. When I mentioned my hesitation with going with a broker he told me my move would be done by their guys coming from Chicago. Part of our arrangement was that they were going to be storing my items at their facility, which he informed me would probably be in Denver. We had scheduled the move for Saturday, but at the last minute he said I had to give a 3 day window, just in case, so I said Fri-Sat under the impression that it wasn't a problem for them to come on Saturday. Then there was the issue about the quoted price. I was told that my inventory list was below the minimum amount, so as long as I didn't add anything huge like a bed, the quoted price wouldn't change. So what actually happened: The movers ended up arriving Friday morning, so I was completely unprepared. The movers were, of course, a brokered company. The men drove in from Maine, not Chicago. They had no idea where my items were going to be stored (I still don't know where they are, 2 months later), and the move ended up costing me close to $1000 more than quoted! Not okay for someone that has just been laid off! I got charged extra for every tiny box that wasn't on the original list. PLUS, since they came earlier than I expected, I had to buy extra moving supplies from the company, and pay to have them packed, which added almost $500 to the cost of the move. When I called The Moving Experts while the movers were there to discuss the change in price the sales representative was VERY unprofessional, defensive, and basically said, "I never said that," constantly. I then spoke to the manager, who was nicer, but did nothing to improve the situation. I hung up in tears. I then sent a follow up email voicing my concerns for how they were running their company and I got no response. They had a opportunity to make things right with me and they didn't take it. I can only assume they couldn't care less because they already had their money. The bottom line, DO NOT use them, and be sure to get everything in writing!