Sprint Nextel Complaint - Highway Robbery / Forced to Cancel
I would like to mirror what some have said reference to the inflexibility of Sprint.
I tried to upgrade my wife's i880 to a new touch phone with data plan. I had no problem extending my contract - I have been a customer for Sprint for years. They would not give me a discount, even with a contract extension which was required anyway?!?
The sticking point? I currently have an additional line on my goverment phone with Sprint. I simply wanted to switch my 2nd line phone number to my wife's phone and assume her contract (all under my one account #, thank you). I wanted to get her an Iphone, and simply cancel my second line (for which my contract was up), and move my # to her phone and continue to pay her phone and plan. Nothing fishy here - I really was making a good faith effort to maintain her contract.
Anyhow - I changed her phone number to an Iphone, then called to make the switch. HOLD ON! I am now being charged a cancellation fee of $200 (with only 10 months left on contract?!?) and they wouldn't let me cancel my 2nd line and change my number to her phone/plan contract. The 5th person I talked to (a supervisor) told me that her contract could only be honored uner her PHONE NUMBER. I pointed out that I could go online and get a new number right now, free. I also pointed out that my contract should be under my ACCOUNT #, not the phone #. I told them repeatedly I was not trying to skirt the contract - on the contrary - I was making every attempt at a good faith effort to maintain the phone and contract.
So then...she tries to talk me into extending my i880 contract for another two years to waive the terminations fee?!?! Are you kidding me? This is strong arm robbery tactics over the phone.
So what did I do? Forget 'em! I cancelled my second line, told them to send me the cancellation via mail for the i880. NO MORE SPRINT!!! This is how they treat an 8 year customer?
Within 5 minutes I was on the phone with AT&T, I ordered a new Iphone and it's on the way. I opened up the new family plan, and for the same money I was paying SPRINT, I am getting better phones and service.
Why couldn't they change my phone number (from my second line) to my i880, you ask? I was told "It's not a real phone line"....WHAT?!?! I think I've been paying for years on this "phone line". I was also told that the contract goes with the phone NUMBER, not my ACCOUNT. WHAT? It's ten simple numbers that get handed out, transferred, and cancelled willy-nilly. What a lame excuse. What a joke. Do not use SPRINT.