Apria Complaint - Not alone!
JACKSON, TENNESSEE -- I reordered my CPAP supplies through Apria, a company recommended by my Sleep doctor. I had such a bad experience that I vow to NEVER use this company again. I happened upon this website and see that there are others out there...like me....who are had such a bad experience that they needed to vent. I too wish to vent.
Here is my story.
In February 2009 I ordered supplies and gave the girl on the phone my Healthcare Savings Account credit card number to pay for the order. She said I would receive a confirmation in the mail. My supplies came. The confirmation never did.
March: I honestly forgot about it for the next couple of weeks. Then I received my first Statement for the amount that was supposed to have been paid for when the order was placed. So I called in to the customer service, and I use that term loosely here, and told them that there must be a mistake as I have already paid for my supplies. They took my account number and said the order was processing and that I should have confirmation soon.
April: The next month goes by and another statement arrives. I talked with the "customer service" again and was told that the charge actually did not go through. I gave my Healthcare Savings Account number again and was told that I would be receiving a confirmation shortly.
May: Another month goes by and another statement arrives saying that All or part of my bill is seriously delinquent. OK. Yes, I am furious. I phoned the "customer service" folks again and was told that there was NO OPEN BALANCE, that the account had been paid in full. Fabulous. Finally.
June: You guessed it, another statement with a seriously delinquent threat on it. When I call in to speak with the fantastically inept customer service department, I am told....wait for it....the account has NEVER been paid. The young man on the phone checked my Healthcare Savings credit card number and said he would again try to run it through.
I phoned my Healthcare Savings Account company today to verify if any charges for the amount owed were ever processed. Yes. On the June phone call to Apria, it was finally charged through.
This is why I will NEVER deal this company again. Now I have to go through the process of finding a company that I can trust to provide me with reliable CPAP supplies.