Florida Memorial Gardens Complaint - Totally Misinformed and Lied to, regarding 21 year old marker
For over four years, the nameplate on my father's cemetery marker, has been missing screws. Several requests have been made but screws were never replaced. However, just recently, my mother passed away, and I was at the cemetery more times than I've been in the past four years of "dangling screws" on my father's marker.
This time, I brought it to the attention of a salesman, Charles. Charles also told me he could match my father's marker, if I'd order one for my mom at $1200.00.
He wrote up the maintenance report to have the screws replaced. Two weeks later, no screws. A week later, stopped in at the office again; talked to different person in office, John. He asked the desk clerk to write up ANOTHER maintenance request that would require correction of the screws in TWO DAYS. After three days, no screws. A week later, stopped in cemetery office once more; talked to John and Cliff. John apologized.....Cliff said he'd go do it himself, in 10 minutes. Later that day, received call from Charles, stating that the screws could not be replaced. If I would order a marker from the cemetery for my mother's grave (cost approx 1200.00) they would provide me a free marker for my dad's since they could not repair it. As far as the call, I did not know if Cliff had fixed them, that Charles didn't know about it, or if Charles was giving me a "sales pitch".
Bottom Line: Spoke with Charles on next business day; he stated that he had received a completed order on the maintenance request that he had made the FIRST time I saw him. Now, he says they cannot repair the marker.If he received a completed request maintenance form stating the screws were replaced, someone is lying. '
1. The screws were to be replaced. They never were.
2. If the screws could never be replaced, why were they trying to sell me one just like it for my mom - my intent was to match my dad's to my mom's.
3. Three men at the cemetery office promised to fix the screws.
4. Screws cannot be replaced. What if I had ordered a marker for my mom to match my dad's - and THEN they would tell me they couldn't fix his?
5. A total run-around by employees of this cemetery had me reeling; not to mention that this final episode happened on Friday, May 7, which was my mom's birthday, PLUS it was Mother's Day weekend....and here I am, being lied to, promised maintenance, and then told that it could never be done in the first place.....
6. Buy your markers elsewhere, and if possible, bury your relatives elsewhere. These men don't know what is going on, in their own cemetery office.
7. I'm considering cremation now. I don't want my family to be treated as though they were buying a car, instead of a plot for their loved ones. 21 years ago, I got the same "cold" treament, while purchasing the plot for my dad. Very bad experience at this cemetery office.
8. Beware. This is all true.