Radio Factory Complaint - Radio Factory is rip-off

Review by optomatt on 2009-06-22
The unit took 38 days to arrive. PayPal lists 'Seller Protection - Ineligible', missed that somehow, really never saw it before. After arrival the unit would not format the Hard Drive. Tried a few more times and it finally formatted. The next day it would not record saying the Hard Drive was not accessible. Have discovered after a few weeks it cannot access the Hard Drive after the DVR has been turned off. The Hard Drive must be removed and re-installed each time the DVR is turned back on.

Radio Factory strung me along until my 45 days to dispute the transaction at PayPal had passed and refuses to issue an RMA. At this time they have any pretense of trying to resolve the issue now that the 45 day period for filing a dispute has passed. I let the Radio Factory string me along until that time passed thinking they would issue the RMA as they said they would.

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