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Comcast Corporation Complaint - Bait and Switch - Comcast Bundled Services
Comcast Bundled Services - Complaint
I've had Comcast providing my HDTV, high speed internet as well as phone service for 2 years now.
The service has been satisfactory, but Comcast is famous for luring in new customers with great deals and quick customer service at first (if you're lucky) and then soon treating said customers like chopped liver after they're no longer "new."
After years of being a loyal customer, the monthly service fee, much like an adjustable mortgage rate, will skyrocket with no notice. Meanwhile, you see a Comcast commercial for this wonderful price that you, a loyal long standing customer, are not eligible for. Upon calling Comcast to try and re-negotiate the bill, you get an "I couldn't care less about you" attitude from every customer service person (I spoke w/ 4 different individuals, one extremely rude).
Comcast is practically driving away their long standing customers with unreasonable rates. We must play the game of changing service providers every couple of years to get the "new customer deal" with each company.
I can see that this plan must work for Comcast's CEO, who is lounging on his yacht while all his minimum wage minions do nothing to retain business with loyal customers.
A total disappointment.
The service has been satisfactory, but Comcast is famous for luring in new customers with great deals and quick customer service at first (if you're lucky) and then soon treating said customers like chopped liver after they're no longer "new."
After years of being a loyal customer, the monthly service fee, much like an adjustable mortgage rate, will skyrocket with no notice. Meanwhile, you see a Comcast commercial for this wonderful price that you, a loyal long standing customer, are not eligible for. Upon calling Comcast to try and re-negotiate the bill, you get an "I couldn't care less about you" attitude from every customer service person (I spoke w/ 4 different individuals, one extremely rude).
Comcast is practically driving away their long standing customers with unreasonable rates. We must play the game of changing service providers every couple of years to get the "new customer deal" with each company.
I can see that this plan must work for Comcast's CEO, who is lounging on his yacht while all his minimum wage minions do nothing to retain business with loyal customers.
A total disappointment.
Comments:
Posted by tnchuck100 on 2009-06-22:
Valid complaint. But no bait & switch. Companies seem to go to great lengths to get a new customer but will do absolutely nothing to retain one. Strange.
Posted by PassingBy on 2009-06-23:
The secret to getting a better deal is to threaten to cancel. Then you will be transferred to 'retentions'. Those people have the power to grant offers not available to first tier CSRs. I used that routine successfully when I had Comcast and it works quite well with Verizon. Yesterday I renegotiated my Verizon triple-play to get more TV channels and higher internet speeds for only $2 more a month locked in for 2 years.
Posted by Starlord on 2009-06-23:
Please learn what Bait and Switch actually is. So many people throw it around, it has become totally meaningless. There is no Bait & Switch here
Posted by savvycustomer on 2009-06-23:
I took the bait (the introductory offer), then the rate was switched to much higher than I was told it would (not to exceed 150 per mo which it had been for a few months). I was told this over the phone, got nothing in writing. That's what I call bait and switch. I think I can do better than 200 a month for TV, internet and phone. If I'm wrong, please inform me.
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