Comcast Corporation Complaint - Bait and Switch
I've had Comcast providing my HDTV, high speed internet as well as phone service for 2 years now. The service has been satisfactory, but Comcast is famous for luring in new customers with great deals and quick customer service at first (if you're lucky) and then soon treating said customers like chopped liver after they're no longer "new."
After years of being a loyal customer, the monthly service fee, much like an adjustable mortgage rate, will skyrocket with no notice. Meanwhile, you see a Comcast commercial for this wonderful price that you, a loyal long standing customer, are not eligible for. Upon calling Comcast to try and re-negotiate the bill, you get an "I couldn't care less about you" attitude from every customer service person (I spoke w/ 4 different individuals, one extremely rude).
Comcast is practically driving away their long standing customers with unreasonable rates. We must play the game of changing service providers every couple of years to get the "new customer deal" with each company.
I can see that this plan must work for Comcast's CEO, who is lounging on his yacht while all his minimum wage minions do nothing to retain business with loyal customers.
A total disappointment.
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