Mathis Brothers Furniture In Tulsa, Ok Complaint - Furniture Protection Plan is apparently useless.
TULSA, OKLAHOMA -- I purchased a living room grouping from Mathis Brothers Furniture a year and a half ago. At the time, I decided to pay the extra $400 to purchase the Furniture Protection Plan and have the furniture sprayed with the protectant to keep stains at bay. Within 6 months, it was apparent that the furniture had no protectant sprayed on it and furthermore, the stains were the least of my problems. The furniture is falling apart. The structural frame has failed in both the loveseat and the couch. I was horrified to learn that the furniture protection plan does not cover structural problems but they would send someone out to see the stains and the mishapen cushions. A month later, I called again as no one had visited to see the furniture. 2 months later I actually visited the store's customer service department and complained that no one had been to my home to inspect the damage so that it could either be repaired or replaced. They placed a call and said that someone should be in touch with me by the following Monday. Someone did finally call me and again, explained that someone would be out the next day to inspect the damaged furniture. I am still waiting for someone to show up. What a HUGE waste of $400.00.