Key Bank USA Complaint - Never use Key Bank - Unjust overdrafts/late posting
Key is notorious for gouging overdraft fees for deviant reasons. For the fourth time, they have gone through and posted a transaction improperly, sending my account over. I actually deposited well over 50 dollars into my account, and had two tiny purchases of less than 10 dollars each. When I looked at my account, it said that I had 38 dollars. The next day, there were two overdraft charges for these transactions. So I called the bank. I talked to someone who had a lot of attitude issues, and basically told me that it isn't her fault I don't write everything down. Actually I do, but that is besides the point. They actually retroposted a charge to my account, which is what made it over. Even though he charge wasn't there on the 21st, on the 22nd, it miraculously shows up with a date of the 19th. I had a positive balance, and it should have posted on the 22nd, but they posted it to a date when I didn't have the money in the account for some stupid reason. When I asked about it, they swear up and down that it should have shown up on my online banking, but it didn't. I snarled at them enough to make them return one of the bank fees, but I can't think for the life of me how this is even legal. If it goes through your account on the 22nd, how can they go back and post it to the 19th? Not to mention, the online banking said that I had a positive amount in my account. How is this even possible? It seems like their online banking is meant to deceive customers into thinking they have money, but really the bank shows something completely different.
I highly recommend avoiding this bank at all costs. Even if they give you a free GPS or iPod, it is not worth the time and money you will spend on the phone fixing their mistakes.
There seems to be a lot of people indicating that I am not careful about transactions. I am very careful. I do keep really good records, and am always aware of how much I have in my account. I have had this problem with the bank before, where I know there is money in the account, and I have to go in and prove that it is actually in the account. They always reverse it, but it is still a huge problem. I think they are hoping people will think they have done something wrong, when they actually haven't. There was money in my account to cover a transaction on the 19th, as well as before.