Travelocity Complaint - Travelocity is the worst to do business with!
My husband and I booked a Cruise through Travelocity for our 10 year wedding anniversary. 9 Days before the trip way after I had gotten the tickets and confirmations, they called and said the residency we had chosen was wrong and we now owe 610.00 more dollars! That is about all we have left! We still need to pay for parking for the week and the gas to get to Maryland! So my complaint is 1. shouldn't they of verified the state of residence before booking and taking my money? 2. Their website said choose closets city so I chose Hartford/Springfield BDL because Springfield is 45 Minutes away and Boston is 2.5 hours away! 3. Everytime I called from my CELL Phone I sat on hold forever waisting a ton of my minutes! 4. When we finally spoke to someone it was excuse after excuse! first its the cruise line that needs to change, until we called them and then called Travelocity back. Then they had another excuse! Putting us on hold MANY times and sometimes even hanging up on us after we were on hold forever!
Now if we cancle we loose 800.00 and will have no anniversary trip! and if we give them the 610.00 we will have no money for the gas to Maryland, or the parking fee for the week or money for tips or any other thing on or off the boat!
So now I am at a loose loose situation which could of all been prevented if Travelocity had verified from the start and or if their website didn't have my city under where it shouldn't be!
I will NEVER book through or work with Travelocity again in my life! I will also Tell EVERYONE I know about this and sugest they NEVER use Travelocity either!
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