British Airways Complaint - Still waiting in Hong Kong
Hong Kong airport, 24/6/09 8pm Hong Kong time
I arrived last night for my BA flight to London (BA032 dep 23.40) 50 minutes before departure. I was told that check in closed 90 minutes before departure, that the plane was full, and that I should have to take the next flight, but that I should have to pay HKD $1200 extra for a next day change.
I vain did I protest that I had no money, having spent it on getting my flight home. In vain did I offer to have a friend pay the fee by credit card. In vain did I protest that BA should put me on the flight as they have a duty of care to a customer who arrived in time for his flight.
So, 21 hours later, I am still stuck in Hong Kong airport, having spent all my money on a ticket that BA will not let me use. I will try again tonight but if they refuse to let me on again, I shall stay in the airport day after day, night after night, until they do let me on or I collapse. Wish me luck. Will keep you posted!
Hong Kong airport
Please pass this message on!