Lowe's Complaint - Lowe's Window Installation Nightmare
BATESVILLE, MISSISSIPPI -- I am so tired, disgusted, and worn down about dealing with Lowe's on this window installation that you will only get a very summarized version of the events. I ordered 13 Pella windows from an area Lowe's and charged them on my new Lowe's credit card. The quick version of my story is this: The first installer (yes, the FIRST one) did not know what he was doing. The windows were not level, crooked, and loose. I complained. Lowe's sends Pella out to look. Pella says, Yep, installed improperly. Installer is sent back. He says he sees nothing wrong and leaves. Second installer is sent who says they are installed incorrectly. Comes back later to correct. I find out first installer drilled holes in all of the windows. I tell Lowe's they can either refund me for the windows or send new ones because I won't pay a penny for ruined ones. They send new windows with yet a THIRD installer. Third installer beings to smart off to me. I send him and the windows packing on the spot. I call store manager (one of many conversations with him) and tell him you can either refund me an amount I'm satisfied with or I'll have the windows yanked and replaced by Home Depot and you can have yours back. We agree on a price. It has been a month now and they still have not credited me back the correct amount. This has been a 6 month ordeal. I will absolutely, undeniably, NEVER shop at a Lowe's ever again. Everyone there could care less about taking care of a customer. It's amazing.