Best Buy Complaint - Decent Service, Lousy Inventory System
Last week I went to the Best Buy in White Marsh, MD. I was looking for the original Transformers cartoon DVD.
I looked on the shelf and didn't see it there. I found one of their employees and he looked on the computer and said according to their inventory, there should have been 6 copies.
He looked in several places and couldn't find them. He then asked the guy who worked in the warehouse to look in the shipment they had received that day. He told me that inventory is routinely entered in to the system showing that it is in stock, when the item doesn't come in until the following week.
An inventory system is supposed to show what you have in stock and not waht will be there at some future date. GET IT TOGETHER PEOPLE!
I don't know if I will shop there again, Best Buy is not that close to me and it sucked traveling all that way to find out it wasn't there. I couldn't have called either, they would have looked on the computer and said it was in stock. It was in the system, but not in the store.