Brinks Home Security Complaint - Brinks Lets you down when you need them most.
DALLAS, TEXAS -- I have been a Brinks customer for many, many years and 3 different homes. I have paid thousands over the years. I always felt better knowing that someone was watching over my home and family while I was away. I have trained my wife and 2 young kids to use the alarm system properly so if/when a break in occurred, someone would call the cops. (like in the commercials)
Well, a few months ago, it was early in the moning and I had just arrived at work. My wife was supposed to be home alone. I received a call from the Brinks monitoring center and a man named Trey told me that the alarm had been triggered. I asked him if he had tried to call the house. He did with no answer. The first thing that went through my mind was the Brinks commercial where the bad guy breaks in when a young woman is home alone and they save the day. Not so in real life. I told the Brinks guy, Trey to call the police immediatley. He agreed and I hung up to try my wife on her cell phone. ...no answer! In a panic, I tried the house phone again...NO ANSWER! I ran to my car and began to rush home with the worst possible thoughts running through my head. Then the Brinks guy, Trey called me back on my cell. He said he had not called the police and would not because my paperwork for my new house was not complete!!! Actually I had lived there almost 2 years. I yelled asking if he was joking? He said there was nothing he could do until I filled out some form and mailed/faxed it back to him! I told him that he was crazy and to call the police NOW. He refused again. I yelled some more in a panic (not sure what I said, but it was probably not nice), and he, in a very calm voice, said no again...not without the form. As you can imagine, this was a highly stressfull event for me. After yelling and trying to convince Trey to do the right thing with no luck, I told him to cancel my account emediately and that Brinks would never get another dime from me or anyone I could talk to abou them.
Luckily it was a false alarm...the wind had blown open a door that was not closed properly and my wife had gone to the store without her cell. BUT, my God, this is what I have been paying these people for so many years for??? To do nothing...That is certainly not they way they represent themselves. If it had not been the wind, they would have had a much bigger problem than me cancelling my account and writing this. The fact is, they even kept billing me for 5 months after I told them to cancel.
REDICULOUS! Don't waste your money on these DO NOTHING when it counts Bozos.