LA Fitness Riverside, Ca Complaint - Rude And Harsh Sales Tactics
RIVERSIDE, CALIFORNIA -- After going through the disrespectful treatment at 24 hour fitness I decided to go gym shopping. I call La Fitness in Riverside Ca, and speak with a manager. I noticed his attitude was a little pushy, but I'm no push over so he back down after he noticed I was not playing his game. I go to the gym and receive a tour, the managers are being nice and asking why I am leaving 24 hour fitness. Then I sit down, and speak to the managers. They started their pressure tactics but soon backed off. I told them I was leaving and would be back when I'm ready to join. I go back later that evening to learn about the price, and inquire info on Personal training ( which they did not want to give me info over the phone or in person during the tour) After siting down with the manager I spoke to over the phone, the hard sell began. I already knew that I wanted to join but I was not one up for being harassed. He started with a tone of not answering my questions, about the gym, and was quick to get me to sign. So I resisted and made him explain to me every detail in the contract. His manager noticed that I was not easily sold, so he came over and started his routine. Still I resisted until I understood the contract and the cancellation policies. One last thing I wanted was info on the personal training. These guys refused to give me info on it until I was a member which in some ways makes sense but I was not happy about it. But I feel they were holding back so that I did not leave once I found out how ridiculous the pricing would be. So I sign the contract, but I failed to negotiate the initial fee of $125 which was supposed to be the special. I realized that was my fault. After I sign this guy comes over to explain, the personal training. Right away he has this very arrogant attitude. He says "so I hear you want personal training" while shaking his head, with a distance gaze that creeped me out. I said yes and he just stared at me for about 5-7 seconds then asked 2 other questions and I received the same creepy response from this guy. Then he proceeds to tell me how the training works and the cost then tells me he can sign me up now. I tell him knowing the price would be nice. He tells me the price and I tell him how I will not pay another initial fee, for the same gym I just joined for personal training. I negotiated this time, the personal training price was just insane with the $150 initial fee. "I tell him that I can not afford this" and his attitude goes from, rude to just stupid. He told me he would write out a budget for me so that I could afford the lessons, went on to tell me that my current work out was lame and would not get me anywhere but lame and plain. I returned fire at him and let him know that I am not the person to speak to in that manner. He goes back to trying to sell me then I look him in the eye and tell him I'm not buying his training and got up and walked out.
For all of the nice fancy equipment these guys do not do well in treating their customers. I have decided to work out at another nearby La Fitness because I do not want to encounter these guys. Which the staff at the location in Moreno Valley are much more laid back, but I would still be weary. While being sold lessons I saw a couple get up and walk out on these guys because of their tactics. I was traveling for work while in Tacoma Wa, at a local La Fitness and I saw how this salesman/trainer was harassing this elderly lady into buying lessons. I felt sorry for her and almost intervened. I will do what ever I can to stop people from encountering these guys, if you need a trainer go to meetup.com and looking fitness of personal trainer, I'm sure you will have a lot to choose from. Also if you do encounter these guys and their hard sell arrogant tactics, just remember they tend to shut up when you walk away:)