Amazon.com Complaint - Amazon's New Shipping Policies
I placed an order from Amazon on June 15th for a Father's Day gift. I declined the free shipping since it's estimated delivery time is 5-9 days. I paid approximately $11 for standard shipping (5 day estimate), expecting UPS ground service which has taken 3 or 4 days for previous orders.
Imagine my surprise when my shipping notification arrives and the carrier is listed as United States Post Office with a delivery date of June 23.
I call to complain and learn of their new shipping strategy where they hire FedEx or UPS to pickup the packages and deliver to a nearby post office for the final delivery. It enraged me that they kept referring to the delivery method as FedEx. Guess what; if the mailman drops it off, and it has a USPS tracking number, it ain't FedEx.
Well, the 23rd has come and gone and the package hasn't even made it to the post office for delivery tomorrow. I guess I'll count myself lucky if it arrives less than a week late for Father's day. I definitely wasted money paying for gift wrapping... maybe they knew how long it would take to deliver and selected something with Santa or Christmas trees.
In Amazon's defense, they did refund the extra I paid for shipping, but money isn't the issue. I already declined the free shipping because I wanted the gift delivered by a certain date.
I acknowledge that I took a chance ordering on Monday with an estimated 5 day shipping window. My gripe is that instead of the UPS ground service I have received in the past, it went out via the sLowest possible carrier of all, the good old USPS.
So, unless you want to pay for 1 or 2 day air service, expect to have future packages from Amazon delivered by your mailman. I obviously don't know all of the details of their shipping scheme, but prepare to be disappointed.
Hopefully a flood of Amazon shipping complaints will prompt a change. Until then, consider shopping elsewhere!
Package shipped from Missouri, to Kansas, and is currently sitting in West Virginia. The destination: KANSAS! Fedex has a new estimated delivery date of 6/30/09. I understand that amazon only provides estimates, but taking 15 days to deliver a package when providing an estimate of 3-5 days is pretty pathetic.
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